The Clubhouse Casino Terms and Conditions

This agreement defines the rules that connect your account, balance, games, promotions and payment requests.

Effective Date: 30 July 2026 Last Updated: 30 July 2026

It governs access to our site, account registration, games, payments, promotions, verification, responsible-gambling tools, customer support and withdrawal requests.

1. Operator and acceptance

The site is operated by Novatrix SRL, Costa Rica registration number 3-102-893958, under Tobique Gaming Commission licence 0000002. By creating an account or using the service, you confirm that you have read and accepted these Terms, the Privacy Policy, Bonus Terms and Responsible Gambling Policy.

2. Eligibility

You must be at least 18 or the higher legal gambling age that applies where you live. You are responsible for using the service lawfully and for providing accurate personal information.

3. Account registration and security

One account is permitted per player. Registration details must match legal identity documents. Keep credentials confidential, maintain current contact information and report unfamiliar activity promptly. We may verify email, mobile number, age, identity, address and payment ownership.

4. Verification

Checks may require a passport, driver licence or government ID, proof of address, payment-method evidence and source-of-funds records. Account functions or transactions can remain under review until required checks are complete. Submitted documents must be genuine, current, legible and unaltered.

5. Deposits and balances

Use only a payment method held in your own name. Cashier minimums and maximums are displayed before confirmation. Deposited funds must normally be wagered three times before withdrawal. Failed payments, chargebacks and reversed transfers may lead to a balance review.

6. Bonuses and promotions

Each offer has eligibility, activation, deposit, wagering, expiry, game-contribution and maximum-bet rules. The general maximum bonus bet is NZ$7.50 unless specific terms state another amount. Only one deposit bonus can be active at a time. Multi-accounting, delayed rounds, coordinated play, payment abuse and strategies designed solely to extract promotional value are prohibited.

7. Games and transaction records

Our system record is final for accepted wagers, game rounds, balances and transaction times unless a confirmed technical error requires correction. Interrupted rounds are resolved according to supplier records. Malfunctions, incorrect settlements or duplicated credits may be voided and balances corrected.

8. Withdrawals

The minimum withdrawal is NZ$30. We target internal processing within 72 hours after approval. Card arrival commonly takes 3–5 business days and bank transfer can take up to 3 business days after processing. Method, verification status and external provider timing can affect completion. We may return funds through the original payment route or another verified method.

9. Prohibited conduct

Fraud, collusion, false documents, underage use, duplicate accounts, chargeback abuse, stolen payment methods, automated play, bonus abuse and attempts to interfere with games or security are prohibited. We may restrict, suspend or close accounts, void affected transactions and preserve records for investigation.

10. Account controls and closure

Players can request deposit, loss, wager and session limits, cooling-off, self-exclusion or closure. Self-exclusion cannot be reversed during the selected period. Dormant account provisions may apply after 12 months of inactivity, subject to notice and the published fee policy.

11. Intellectual property

Site text, graphics, software, trade marks and game content may not be copied, modified, scraped, republished or used commercially without permission from the relevant rights holder.

12. Liability

Gambling involves financial risk and results are not guaranteed. We are not responsible for losses caused by shared credentials, insecure devices, third-party service failure or events outside reasonable control, subject to rights that cannot legally be excluded.

13. Complaints and disputes

Contact 24/7 live chat or [email protected]. Include the registered email, transaction or game reference, relevant date and a concise description. We review account records, payment logs and supplier data before issuing a response.

14. Changes and severability

Terms may be updated for product, security, regulatory or legal reasons. Continued use after an effective update constitutes acceptance where permitted. If one provision is unenforceable, the remaining provisions continue to apply.

Novatrix SRL Registration number: 3-102-893958 Registered office: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica Support: [email protected]