How The Clubhouse Casino Protects Account and Payment Data

This privacy notice sets out the information lifecycle behind account access, payments, verification, support and safer-gambling controls.

Effective Date: 30 July 2026 Last Updated: 30 July 2026

It explains how we collect, use, disclose, retain and protect personal data when you visit our site, open an account, contact support, use promotions, make a payment or access responsible-gambling controls.

1. Who controls your data

The Clubhouse Casino is operated by Novatrix SRL, registration number 3-102-893958, with a registered office in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. Privacy questions can be sent to [email protected].

2. Data we collect

We may process:

  • account data, including name, birth date, address, email, mobile number and login records;
  • verification data, including photo ID, proof of address, payment ownership and source-of-funds material;
  • transaction data, including deposits, withdrawals, balances, payment route, currency and transaction status;
  • gameplay data, including wagers, wins, losses, bonus use, loyalty points and account limits;
  • technical data, including IP address, browser, device, operating system, language, identifiers and security logs;
  • communication data from live chat, email, complaints and surveys;
  • marketing preferences and promotion interactions;
  • safer-gambling information, including limits, reality checks, cooling-off and self-exclusion records.

3. Why we process personal data

We use data to create and secure accounts, verify identity and age, process transactions, maintain game records, administer bonuses, prevent fraud and money laundering, answer support requests, apply responsible-gambling controls, meet legal duties, resolve disputes and improve site performance.

Depending on the activity, processing may rely on contractual necessity, legal obligation, legitimate interests, consent or the establishment and defence of legal claims.

4. Cookies and similar technologies

Cookies, local storage, pixels and device identifiers can keep sessions active, remember preferences, measure performance, detect abuse and attribute marketing activity. Essential cookies support login, payments and security. Analytics and marketing technologies are used according to applicable consent requirements. Browser controls can remove or block cookies, although essential site functions may then require a new login or preference selection.

5. Sharing personal data

Data may be shared with hosting providers, payment processors, identity-verification services, game suppliers, fraud-prevention tools, customer-support systems, analytics providers, professional advisers, regulators and legal authorities. Each recipient receives only the information needed for its role and must handle it under contract or applicable law.

6. International transfers

Our service uses suppliers in several jurisdictions. Where personal data crosses borders, we use contractual safeguards, access controls and due-diligence measures appropriate to the transfer and the recipient.

7. Retention

Retention depends on account activity, transaction records, verification duties, fraud prevention, responsible-gambling obligations, complaints and legal limitation periods. Data is deleted or anonymised when it is no longer required, unless a legal or regulatory reason requires continued storage.

8. Security

We use encrypted transmission, controlled access, monitoring, secure hosting, authentication procedures, fraud screening and internal access rules. No internet service removes every risk, so players must also protect passwords, devices and email accounts.

9. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection; withdraw consent; opt out of marketing; and complain to a competent privacy authority. We may verify identity before completing a request.

Our services are intended only for people who meet the legal gambling age. We may request age evidence and remove data connected to an underage account while retaining records needed for prevention, investigation or legal compliance.

Third-party sites, payment services and game suppliers maintain their own privacy practices. Review their notices before providing data directly to them.

12. Policy changes

We may revise this policy when services, suppliers or legal requirements change. The date at the top identifies the current publication. Material changes may also be communicated through the account or registered email.

13. Privacy contact

Email privacy requests to [email protected] with the subject line Privacy Request. State the right you wish to exercise and the email registered to the account; do not attach sensitive documents until our support team provides a secure route.