Responsible Gambling at The Clubhouse Casino
Our player-protection framework gives each account holder practical ways to control money, time, access and marketing.
Last Updated: 30 July 2026
We treat gambling as paid entertainment, not as a source of income. Every wager carries financial risk, winnings are never guaranteed and increasing a stake does not recover earlier losses. The controls below help you decide the boundary before play begins.
Eligibility and age checks
Players must be at least 18 or the higher legal age that applies locally. We can request age and identity documents. Adults sharing a device with minors should use device passwords, content controls and separate payment credentials.
Account controls
Deposit limits
Set the maximum amount that can enter the account over a daily, weekly or monthly period.
Loss and wager limits
A loss limit caps net losses, while a wager limit controls total staking regardless of wins. Choose the measure that matches the behaviour you need to control.
Session limits and reality checks
Session limits end play after a selected period. Reality checks display elapsed time and account activity so you can stop deliberately.
Cooling-off
Cooling-off periods can be selected for one week or 1, 3 or 6 months. Account play remains paused for the selected period.
Self-exclusion
Self-exclusion periods can be set for 6 months, 9 months or one year. Contact support if you need help applying the control. Do not attempt to open another account during exclusion.
Marketing preferences
Email, SMS and promotional preferences can be changed through the account or support. A marketing opt-out does not close the account; use cooling-off or self-exclusion when access itself must stop.
Managing limits
Lower limits should apply promptly. Increasing or removing a limit may require confirmation and a delay before the change takes effect. This pause is intentional: a spending boundary should not disappear during an emotional session.
Signs that gambling is causing harm
Warning signs include spending more than planned, hiding activity, borrowing to gamble, missing bills, playing longer to recover losses, losing sleep, neglecting work or relationships and feeling anxious when unable to play.
Self-assessment
Ask yourself:
- Do I spend more time or money than planned?
- Do I chase losses?
- Have I borrowed or sold possessions to gamble?
- Do I hide account activity?
- Has gambling affected sleep, work or relationships?
- Do I feel restless when I stop?
- Have I ignored limits I previously set?
- Do I treat a bonus as guaranteed value?
- Do I gamble when upset or under the influence?
- Would a trusted person be concerned by my activity?
Several “yes” answers are a reason to pause and seek independent support.
Common myths
Myth: A long losing run makes a win due. Random outcomes do not create a debt to the player.
Myth: A larger stake recovers losses faster. It increases the amount exposed to risk.
Myth: A bonus removes the cost of play. Bonuses carry wagering, expiry, contribution and maximum-bet conditions.
Financial blocking tools
Ask your bank whether gambling-merchant blocks are available. Device-level tools such as Gamban or BetBlocker can add another barrier across sites and apps.
Independent support
Gambling Therapy provides international online support. Gamblers Anonymous offers peer meetings, and GamCare supplies information and counselling resources. In an immediate mental-health or financial crisis, contact the appropriate emergency or professional service in your location.
Support for friends and family
Do not lend money to fund gambling or take control of another person’s account. Encourage the person to use limits or exclusion, secure shared finances and seek independent advice. Support organisations can also advise family members.
Our responsibilities
We maintain age and identity checks, account limits, exclusion controls, marketing preferences, transaction monitoring and staff escalation procedures. We may contact a player when activity indicates elevated risk.
Contact our support team
Use 24/7 live chat or email [email protected]. State whether you need a limit, cooling-off, self-exclusion, marketing opt-out or account closure so the request can be routed correctly.