About The Clubhouse Casino: Our Company, Product and Player Service

The Clubhouse Casino is operated by Novatrix SRL, a company registered in Costa Rica under number 3-102-893958. Our registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, north side of Manuel Avila Camacho School, Costa Rica. We operate under licence number 0000002 issued by the Tobique Gaming Commission.

We have built our service around one account for casino games, live tables, promotions, payments, loyalty rewards, support and player-protection controls. The site launched in 2021 and now carries more than 5,000 games from recognised software studios.

Our product decisions follow a practical sequence. Registration establishes the identity and currency of the account; the cashier records the movement of funds; game systems record accepted rounds; promotion terms control bonus balances; and the support team handles questions that cannot be completed through self-service. This separation helps players see which rule applies to an action before confirming it.

What we provide

Our lobby combines slots, jackpots, roulette, blackjack, baccarat, poker, game shows and live-dealer tables. Named titles include Starburst, Gates of Olympus, Big Bass Bonanza, Legacy of Dead, Speed Roulette, Dream Catcher and VIP Diamond Blackjack. Players can search by provider, category, feature and recent release.

Our cashier supports NZD and selected digital assets, including BTC, BCH, ETH, LTC, DOGE and USDT. Available routes can include Visa, Mastercard, Skrill, Neteller, MiFinity, ecoPayz and crypto transfer. The exact minimum, maximum and processing stage are displayed before a transaction is confirmed.

Promotions and loyalty

The standard welcome package reaches NZ$5,000 and 200 free spins across three deposits. The loyalty programme has 15 levels, from Member to invitation-only VIP. Clubhouse Points are earned at one per NZ$50 of real-money slot wagers or NZ$230 of live play. Weekly cashback begins at Bronze and rises from 3% to 8% according to level.

Verification and account security

We check identity, age, residential details and payment ownership when required. Documents can include government photo ID, recent proof of address and payment-method evidence. Enhanced checks may request source-of-funds information. Account holders are responsible for accurate registration details, password security and immediate reporting of unfamiliar activity.

Support channels

Live chat operates 24 hours a day. Email questions can be sent to [email protected]. Include the registered email and a concise description of the issue, but never send a password or full card security code.

Payment questions should include the transaction date, amount, currency and method. Game-round questions should include the title, provider, approximate time and round identifier where shown. These details allow the support team to locate the relevant system record without requesting the same information repeatedly.

Our player-protection position

Gambling is entertainment and carries financial risk. Our account tools include deposit, loss, wager and session limits, reality checks, cooling-off, self-exclusion, account closure and marketing preferences. Lower limits can apply promptly; increases may involve confirmation and a delay.

Contact details

Operator: Novatrix SRL Registration number: 3-102-893958 Registered office: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, north side of Manuel Avila Camacho School, Costa Rica Player support: [email protected] Support availability: 24/7 live chat